8k84's Privacy Policy

1 Types of Information Collected

We collect various types of information to provide services on the 8k84 platform. The categories of information collected are described in detail below:

1.1 Personal Identification Information

• Full name (first name and family name)
• Date of birth (for age verification)
• Nationality and country of residence
• National ID card or passport number (for KYC verification)
• Active email address
• Current mailing address

1.2 Financial Information

• bKash, Nagad, or Rocket mobile banking account number
• Bank account details (for bank transfers)
• Transaction history — records of deposits and withdrawals
• Visa or Mastercard details (where applicable)

1.3 Activity and Usage Information

• Login date, time, and session duration
• Gaming history, bet amounts, and results
• Preferred game categories and play style
• Promo code and bonus usage details
• Customer service interaction records

1.4 Technical Information

• IP address and device identifier information
• Browser type and version
• Operating system
• Referral URL and navigation path
• Information obtained from cookies

2 How Information Is Collected

We collect information about you through the following methods:

2.1 Information Provided Directly

When you register on 8k84, complete the account verification (KYC) process, contact us via live chat or email, or take part in any promotional activity, you provide information to us directly. This information is given voluntarily and is essential to ensuring the quality of our services.

2.2 Automatically Collected Information

When you use our platform, our systems automatically collect certain technical information — such as your IP address, browser information, and a log of your activity on the platform. This helps ensure security and assists in fraud prevention.

2.3 Information from Third Parties

We may sometimes receive supplementary information from our payment processors or identity verification agencies. This information is used solely to confirm the legitimacy of transactions and to prevent fraudulent activity.

3 Purposes of Using Information

8k84 uses your information for the following legitimate purposes. We do not use information for any purpose not clearly stated in this Policy:

3.1 Account Management and Service Delivery

• Creating, maintaining, and keeping your account secure
• Processing deposit and withdrawal transactions
• Managing bonuses and promotional offers
• Providing customer support services

3.2 Identity Verification and Legal Compliance

• Completing the KYC (Know Your Customer) process
• Meeting anti-money laundering (AML) obligations
• Age verification — only those aged 21 or above may use the platform
• Assisting in the resolution of legal claims or disputes

3.3 Security and Fraud Prevention

• Detecting and preventing suspicious transactions
• Monitoring multiple accounts or irregular activity
• Security testing and improvement of the platform

3.4 Service Quality Improvement

• Analysing and improving the user experience
• Using information to develop new games and features
• Creating relevant promotions and offers

3.5 Communication

• Sending important account-related notifications
• Transaction confirmations and security alerts
• Promotional communications with your consent

4 Data Storage and Security

Ensuring the security of your information is 8k84's top priority. We have put in place industry-standard technical and administrative measures that protect your information from unauthorised access, alteration, disclosure, or destruction.

4.1 Technical Security Measures

• SSL (Secure Sockets Layer) encryption technology — all data transmissions are encrypted
• Storage of sensitive information with 256-bit AES encryption
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems
• Two-Factor Authentication facility

4.2 Administrative Security Measures

• Only authorised staff may access sensitive information
• Regular privacy and security training for staff
• Strict maintenance of data access logs

4.3 Data Retention Period

We retain your information for as long as your account remains active or as long as our legal and business needs exist. Even after an account is closed, certain information may be retained for a specified period in accordance with regulatory requirements. After this period, information will be securely deleted.

5 Sharing Information with Third Parties

8k84 never sells your personal information. However, in certain circumstances it may be necessary to share information with trusted third parties in order to provide services:

5.1 Payment Processors

Information necessary to complete transactions is shared with the organisations that manage bKash, Nagad, Rocket, Upay, and bank transfers. These organisations follow their own strict privacy policies.

5.2 Identity Verification Agencies

Necessary information may be shared with authorised identity verification agencies for KYC and AML compliance. This process is essential for the protection of all users.

5.3 Legal Obligations

In the case of a court order, a lawful request from an investigating authority, or any other legal obligation, we may be required to provide relevant information. In such circumstances we always disclose only the information that is legally required.

5.4 Service Providers

Our authorised service providers who assist with technical infrastructure, analytics, and customer service management may access information to a limited extent. They operate under our instructions and follow strict contractual obligations regarding the use of information.

6 Cookies and Tracking Technologies

The 8k84 website uses cookies and similar tracking technologies. These technologies help our platform operate smoothly and improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform — login sessions, security tokens, etc.
• Functionality Cookies: For remembering your preferences and settings — such as language preference
• Analytics Cookies: For monitoring and improving platform usage — anonymous data collection

6.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling essential cookies may disrupt some core functionality of the platform and you may experience difficulty logging in properly.

6.3 Local Storage

In addition to cookies, we use local storage and session storage technologies that help maintain your account security and application functionality.

7 Your Rights

As a user of 8k84, you have the following important rights regarding your personal information:

7.1 Right to Access Information

You may request at any time to know what information we hold about you. We will provide a full report within a maximum of 30 working days.

7.2 Right to Correct Information

If there is any incorrect or incomplete information in your profile, you may request a correction. We will update it after appropriate verification.

7.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, in cases involving legal obligations, ongoing disputes, or fraud investigations, certain information may be retained for a specified period.

7.4 Right to Opt Out of Promotional Communications

You can request to stop receiving promotional emails and communications at any time. However, important account-related notifications will continue to be sent.

7.5 How to Exercise Your Rights

To exercise any of the rights listed above, contact us via our 24/7 live chat or by email. We always provide support in English.

8 Protection of Minors

8k84 is for individuals aged 21 and above only. Under no circumstances do we knowingly collect, store, or process information from anyone under the age of 21.

Age verification is a mandatory step in the registration process. If we have credible evidence that an account holder is under 21, the account will be immediately closed and any collected information will be securely deleted.

If you believe a minor is using our platform, please contact us — we will take prompt action.

9 Policy Changes

8k84 reserves the right to update this privacy policy at any time. For any significant changes to the policy, we will notify you in the following ways:

• The update date on the privacy policy page of the website will be changed
• A notification will be sent to the registered email address for significant changes
• A notice of the policy change may be displayed at your next login

If you continue to use the platform after the updated policy is published, you will be considered to have accepted the updated policy. We therefore recommend revisiting this page from time to time.

10 Contact

If you have any questions, concerns, or data-related requests regarding this privacy policy, please get in touch with us. Our data protection team is always ready to assist:

We aim to respond to all data-related requests within a maximum of 30 business days. We are committed to protecting your privacy and take every question seriously.